Terms and Conditions of Sale

Last updated: 3 October 2026

These terms apply to every order placed on the Stayve Europe online shop. Please read them before ordering. By placing an order you confirm that you have read and accepted them. They are available in English and can be saved or printed at any time.

Preview notice. This website is currently a demonstration hosted at https://stayve-europa.com. No card is charged on the preview; orders placed here are sent as a request and become binding only as described in section 6.

1. The seller

• ZIEGERT SRL, Str. Sfântul Petru Tei nr. 59, Sector 2, Bucharest, Romania · CUI RO35793880 · Trade Register J40/3733/2016
• Contact: through the contact form on our Contact page, or in writing at our registered office above.

2. Definitions

• Seller, “we”, “us” — the company identified in section 1.
• Shop — the Stayve Europe website and the online store it contains.
• Customer, “you” — any person who places an order in the Shop.
• Consumer — a natural person acting for purposes outside their trade, business, craft or profession, within the meaning of OUG 34/2014.
• Professional customer — a natural or legal person acting for purposes related to their trade, business or profession, such as a beauty salon, clinic or independent aesthetic practitioner.
• Products — the goods offered in the Shop, including BB Glow and booster ampoules, PMU pigments, microneedling machines and needles, lip pigments and aftercare products.
• Order — the Customer’s request to buy one or more Products, sent through the Shop.
• Contract — the distance sales contract between the Seller and the Customer, formed as described in section 6.

3. Who can buy

The Shop is intended primarily for beauty and aesthetic professionals, but it is also open to consumers who are at least 18 years old and have full legal capacity. Where the law gives consumers specific rights (for example the right of withdrawal or the legal guarantee of conformity), those rights apply in full and cannot be limited by these terms.

Delivery areas and conditions are described in the Delivery section.

4. Products and professional use

We describe each Product as accurately as possible — composition, volume, intended use and, where applicable, instructions and warnings. Images are for illustration; small differences in colour or packaging may occur and do not affect the essential characteristics of the Product.

4.1 Products intended for trained professionals

Pigments, ampoules, microneedling machines and needles are intended for use by trained professionals who know the correct technique, hygiene rules and contraindications. By ordering these Products you confirm that you, or the person who will use them, have the appropriate training. We may ask for confirmation of professional status and may refuse or cancel an order if we have reasonable grounds to believe a professional-use Product will be used unsafely.

4.2 No medical claims

The Products are cosmetic and aesthetic supplies. Nothing in the Shop is a medical claim, a promise of a specific result or a substitute for medical advice. Results depend on the skin, the technique and the aftercare. Always follow the manufacturer’s instructions, perform a patch test where indicated and check contraindications with each client.

4.3 Availability

Products are offered while stocks last. If a Product you ordered becomes unavailable, we will tell you as soon as possible and refund any amount already paid for it without delay, and in any case within 14 days.

5. Prices

Prices are shown in euros (EUR). Prices displayed next to the Products exclude VAT. VAT at the Romanian standard rate of 21% is added in the cart and at checkout, per item, and shown on a separate line.

The total shown in the order summary before you pay — Products plus VAT — is the full amount charged to your card. No delivery charge is added to it. The price that applies is the one shown when you place the order. If a price is obviously wrong because of a technical or typing error, we will contact you before the order is accepted and you may cancel it free of charge, with a full refund of anything already paid.

6. How to order and when the contract is formed

1. Add the Products you want to the cart and review the cart.
2. Enter your contact details. Business customers also enter their company name and VAT ID.
3. Check the order summary — Products, quantities, prices, VAT and total — and correct any errors.
4. Accept these terms and continue to the secure payment page of Stripe, where you enter the billing and delivery address and pay by card.

After the payment is confirmed to us by Stripe we confirm receipt of your order by email. The order confirmation email is not yet acceptance. The Contract is formed when we send you a second message confirming that the order has been accepted, or when we dispatch the Products, whichever comes first.

On the preview, the order is sent as a request through WhatsApp or the contact form. No payment is taken and the Contract is formed only when we confirm the order to you in writing.

We may refuse an order in justified cases, for example if the Product is unavailable, the details provided are incomplete or incorrect, or a professional-use Product is requested without the required confirmation. In that case any amount already paid is refunded in full.

We store the Contract (the order data and these terms as in force at the time) and send them to you by email.

7. Payment

Card payment via Stripe. You pay online by debit or credit card through Stripe, a certified payment processor; Apple Pay and Google Pay are available where your device supports them. Payments are protected by strong customer authentication (3-D Secure) as required in the EU. Your card data is entered directly on Stripe’s systems and is never stored by us. The amount charged is always the total calculated by our server at checkout, in euros, and it is the same total shown in the order summary.

On your card statement the payment includes the reference STAYVE.

An order is considered paid when the payment has been confirmed to us by the payment processor. If an order is refused or cancelled, the amount paid is refunded to the same card.

8. Invoicing

An invoice is issued for every order, based on the billing details you provide, and is sent to you by email. As required by Romanian law, invoices are also transmitted through the national RO e-Factura system. Please check your billing details carefully; business customers must provide the correct company name, registration number and VAT ID.

9. Delivery

We deliver to addresses in the member states of the European Union. You enter the delivery address on the payment page; the courier and the estimated dispatch and delivery times are confirmed to you by email once your order is accepted, before the parcel is dispatched.

Once the parcel is dispatched, we send you the tracking details, where the courier provides them.

Unless we agree otherwise, we deliver within the time confirmed with your order and, in any case, no later than 30 days from the conclusion of the Contract. If we cannot deliver on time, we will tell you and you may set an additional reasonable period; if we still do not deliver, you may terminate the Contract and receive a full refund.

When you receive the parcel, please check that the packaging is intact. If it is visibly damaged, note this on the courier’s delivery document or refuse the parcel, and contact us as soon as possible with photos. This does not limit your legal rights if a defect is discovered later.

If a parcel cannot be delivered because of incorrect address details or because it was not collected, we will contact you to arrange a new delivery; the additional delivery cost may be charged to you.

10. Transfer of risk and ownership

Consumers: the risk of loss or damage to the Products passes to you when you, or a person you designate (other than the courier), take physical possession of them.

Professional customers: the risk passes when the Products are handed over to the courier, unless otherwise agreed in writing.

Ownership of the Products passes to you once the full price has been paid.

11. Legal guarantee of conformity

For consumers, we are liable for any lack of conformity of the Products that exists at the time of delivery and becomes apparent within two years of delivery, in accordance with OUG 140/2021 on certain aspects of contracts for the sale of goods. Any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at delivery, unless proven otherwise.

If a Product is not in conformity, you are entitled to have it brought into conformity (repair or replacement) free of charge, within a reasonable time that may not exceed 15 calendar days from when we were informed and received the Product, unless a longer period is objectively justified by the nature of the Product. If repair or replacement is impossible, disproportionate, not carried out in time, or the lack of conformity is serious, you are entitled to a proportionate price reduction or to terminate the Contract and receive a refund.

Please inform us of any lack of conformity within two months of discovering it, using the contact details in section 1, describing the problem and, where possible, sending photos and the batch number.

The legal guarantee does not cover damage caused by incorrect use, failure to follow instructions, improper storage, normal wear of consumable parts, or Products used after their expiry date.

For professional customers, the Seller’s liability for defects is governed by the Romanian Civil Code, subject to any written agreement.

12. Right of withdrawal

Consumers have the right to withdraw from the Contract within 14 days without giving any reason, in accordance with OUG 34/2014. This right does not apply to sealed Products that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery — including mesotherapy ampoules, pigments, needles and cartridges (art. 16 lit. e) of OUG 34/2014).

The full conditions, the procedure and the model withdrawal form are set out on the Returns & Right of Withdrawal page.

13. Liability

We are responsible for fulfilling the Contract in line with these terms and the law. We are not liable for:

• damage resulting from the use of Products by untrained persons, contrary to the instructions, on clients with contraindications, or without appropriate hygiene;
• results of treatments performed with the Products, which depend on factors outside our control;
• delays or failures caused by incorrect details provided by the Customer;
• temporary unavailability of the website for maintenance or for reasons beyond our control.

Towards professional customers, and to the extent permitted by law, our liability is limited to the value of the order concerned and does not cover indirect loss, such as loss of profit or clients.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our fault, for intentional acts or gross negligence, for defective products under Law 240/2004, or any right that consumers have under mandatory law.

14. Force majeure

Neither party is liable for failing to perform its obligations when this is caused by force majeure — an external, unforeseeable, absolutely invincible and unavoidable event, as defined by the Romanian Civil Code. The affected party must inform the other party promptly. If the force majeure lasts more than 30 days, either party may terminate the Contract without damages, and any amounts paid for undelivered Products will be refunded.

15. Complaints

For any complaint about an order or a Product, contact us through the contact form on our Contact page or in writing at our registered office (section 1), stating the order number, a description of the issue and, where relevant, photos. We will acknowledge your complaint and reply as soon as possible.

16. Alternative dispute resolution (ANPC SAL)

If we cannot resolve a complaint together, consumers may turn to the Alternative Dispute Resolution (SAL) procedure coordinated by the Romanian National Authority for Consumer Protection (ANPC):

• Submit a complaint: reclamatiisal.anpc.ro
• Information about SAL: anpc.ro/sal

Using alternative dispute resolution is voluntary and does not affect your right to go to court.

17. Consumer protection

We respect the rules on consumer information and fair commercial practices, including OUG 34/2014 on consumer rights, Law 363/2007 on combating unfair commercial practices, and OUG 140/2021 on the sale of goods. If you are a consumer, these terms do not deprive you of the protection given to you by the mandatory rules of the law of your country of habitual residence.

18. Personal data

We process the personal data needed to fulfil your order as described in our Privacy Policy and Cookie Policy.

19. Intellectual property

The content of the Shop — texts, images, logos, graphics and layout — belongs to the Seller or its licensors and may not be copied or used without prior written permission.

20. Governing law and jurisdiction

These terms and the Contract are governed by Romanian law. Disputes are settled amicably whenever possible; otherwise, they are submitted to the competent Romanian courts. For consumers, this choice does not remove the protection of mandatory rules or the right to bring proceedings in the courts provided by law for consumers.

21. Changes to these terms

We may update these terms, for example when our delivery or payment options change. Orders are always governed by the version in force when they were placed. The date at the top shows the latest version.